FAQ

  • CURRENCY

    Default prices are displayed in NZD.

    Currency may update to reflect your region depending on your browser settings. You can check which currency you’re being charged in the “order summary” tab in the checkout process.

  • DO YOU SHIP INTERNATIONALLY?

    Yes! All our items (with the exception of some home goods) ship internationally. This includes Prints, Candles, Blankets, Stickers, Phone Cases, Totes and some Mugs. All items that are "U.S only" delivery will be labeled as such on the item page.

  • CHANGING OR CANCELLING MY ORDER:

    Unfortunately, as a small business and as many of our items are made on demand, once an order is placed we are unable to make changes or cancel your order. We do not issue refunds, accept returns or accept exchanges at this time - Please keep this in mind before purchasing.

    We want you to love all your items from Chirny. If you receive a defective or damaged item, please contact: mariana@chirny.com within three days of receiving it. Include 1-3 photos of the faulty product. We will investigate and do our best to resolve the issue for you.

    Please choose your items carefully before purchase as we do not exchange or refund for incorrect size, color, etc.

    All sales are final (with the exception of workshops and events!!)

  • I'VE ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?

    Yes! Not to worry, since we make many of our products on demand, we ship them out as they are completed, so you don't have to wait!

    Some items are faster to produce, and we don't want you to wait for your goodies!

    Making items on demand is more sustainable and reduces excess stock, which can make its way into landfills. We also try to use environmentally friendly packaging where possible.

  • COLORS

    Please remember that photos may be slightly different from the actual item in terms of color due to the lighting during photo shooting or your monitor's display. We have made every effort to display, as accurately as possible, the colors of our products on our website. However, the actual colors you see will depend on your computer monitor. We cannot guarantee that your monitor's display of any color will be accurate.

  • SHIPPING

    Visit shipping timeframes here.

Sizing Chart