SHIPPING & RETURNS

HOW LONG DOES SHIPPING TAKE?

Many of our products are made-to-order, so please allow 1-7 business days for orders to be processed. Orders may be sent out separately as production times vary. For example, you may get your art prints delivered in one delivery and your homewares or phone cases in another. 

Art prints are able to be fulfilled in multiple countries, so these should arrive faster than some other items.

Once your orders have shipped, the estimated delivery time is as follows: 

  • NZ Domestic: 7-30 Business days

  • International: 7-15 Business days

(These timeframes are estimations dependent on your local postal service)

CHIRNY are not responsible for packages once accepted for delivery or marked delivered by USPS. If your package is marked delivered, but you have not received it, it is up to the customer to contact their local post office or call 1-800-ASK-USPS to file a claim and investigate the missing package.

*International orders are subject to customs delays, taxes, duties & tariffs that we, unfortunately, have no control over.

Due to the Covid 19 pandemic, there have been supply shortages and shipment delays. Please be patient with us as we navigate these uncertainties.

*Please Refer to Covid19 information page for updates on shipping and fulfillment.

We hope to add express shipping options in the future.

CHANGING OR CANCELLING MY ORDER:

Unfortunately, as a small business and as many of our items are made on demand, once an order is placed we are unable to make changes or cancel your order. We do not issue refunds, accept returns or accept exchanges at this time - Please keep this in mind before purchasing. 

We want you to love all your items from Chirny. If you receive a defective or damaged item, please contact: mariana@chirny.com within three days of receiving it. Include 1-3 photos of the faulty product. We will investigate and do our best to resolve the issue for you.

Please choose your items carefully before purchase as we do not exchange or refund for incorrect size, color, etc.

All sales are final. Except for Workshops and Events.